Saturday, September 23, 2017

Questions Patients Ask Us

Frequently Asked Questions

Do you have a wait-list? 
Yes, but being on the wait list will not necessarily guarantee an earlier appointment. When a slot opens up due to a cancellation, we contact patients on the wait list to see if they wish to move up their appointment to the earlier time slot.

How do I obtain prescription refills?
Your pharmacy will automatically request refills from our office. If there is an issue with refill please notify us and we will arrange refill.

What do I need to bring on my first appointment?
You should bring a photo ID, your current insurance membership card, a referral, or authorization number (if required for the visit), a current listing of medications, any current or relevant film/scans and their interpretation reports, as well as relevant prior medical/surgical records, if available.  If the chief complaint involves congnitive or memory issues, we advise you to be accompanied by a family member or caregiver who can assist the physician with background information on your condition.  You should plan on arriving 15 minutes ahead of the time.  You will actually see the doctor to complete paperwork to include a medical history form (including a complete list of your medicines), certain financial forms, and HIPAA paperwork. We recommend that you complete the interactive form on-line in advance, print out the form and bring it to your appointment. Insurance rules for payment require the completion of these forms.

What if I have a medical issue or a prescription refill and my Neurologist is out of the office?
Please contact your primary care physician. If you have a medical emergency, contact 911 as soon as possible.

What if I have to cancel my appointment?
We have a late cancellation/missed appointment policy.  If you have to cancel or re-schedule an appointment, you should call our main number (401-722-7300) during regular business hours. We ask that you give us a minimum of 24 hours or one business day notice if you need to cancel or reschedule your appointment.  We have a $50 no-show fee, which is not covered by insurance.

What if I have to speak with my Neurologist after hours or over a weekend/holiday?
Please contact your primary care physician. If you have a medical emergency, contact 911 as soon as possible.

What information do I need to make my appointment?
You should have in hand your referral (if your insurance requires one) and a complete description of exactly what service you need i.e., consultation versus testing. You will be asked the chief complaint or the reason for the visit as well as the name of your referring physician and your insurance information. You will need to provide us demographic information, such as name, address, social security number and a day time phone number where we can call you (or a care-giver) during the day time. If your treatment is related to an automobile accident, you will need to provide the name and address of the PIP carrier, the claim number, the date of accident, and the claims adjustor's name and phone number.

What insurance plans do you take?
Most major plans in the Rhode Island, Massachusetts, or Connecticut area.

What languages, other than English, are spoken within your practice?

We have access to interpreter services if needed. Please notify office staff if you do not speak English.

What tests or services are offered by Dr Gasper?
Electromyography (EMG)
Electroencephalography (EEG)
Chemodenervation with botulinum toxin (BOTOX)
Osteopathic Manipulative Medicine (OMT)
Cranial Sacral Therapy

What will I have to pay at my first appointment? What form of payment do you accept?
We collect all co-pays and outstanding deductibles at the time of service. We accept cash, checks (no second party checks) and credit cards (VISA, MasterCard, Discover and American Express).

What's going to happen during the initial appointment and how long is the appointment going to take?
The consultation visit with the neurologist (if no additional testing is involved) should last 30-60 minutes, on average.  This depends on your chief medical complaint, as well as the complexity of your medical history and other factors.  The actual length of the visit will vary patient by patient.  The neurologist will review your chief complaint, past medical history, family and social history, current listing of medications and allergies.  He/she will give you a physical exam, including a specific neurological exam.  At the conclusion of the visit, the physician may request certain lab or other diagnostic tests to identify or rule out certain diagnoses.  Initial prescriptions or sample medications may be provided.  A follow up visit may be scheduled to review lab and/or test results with you.

With which hospitals is Dr Gasper affiliated?
The Miriam Hospital
Memorial Hospital of Rhode Island

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